FAQ About Smart Watches
Frequent Bluetooth Disconnection+
- Open the FitCloudPro app, go to "Device", and select "Unbind Device".
- On your phone, go to the Settings page, tap "Bluetooth", find the Bluetooth name of your smartwatch, and select "Unpair" to remove the watch from your Bluetooth list (iPhone users, please select "Forget This Device").
- Turn off your phone's Bluetooth and turn it back on, then search for and reconnect the smartwatch.
- Open the FitCloudPro app and bind the device again.
Before reconnecting, please ensure that both the unbinding of the device and the removal of the watch's Bluetooth profile have been completed. This will help resolve the connection issue.
If you have any other questions or need further assistance, please feel free to contact us at any time.
Inaccurate Blood Pressure Readings+
Regarding the inaccuracy of blood pressure readings on your smartwatch, please note that the blood pressure monitoring feature is based on photoplethysmography (PPG) technology combined with advanced algorithms. The measurement principles and methods differ from those of professional medical devices. As a result, the accuracy of the readings may be influenced by factors such as the way the watch is worn, physical activity, environmental conditions, and more. Therefore, the smartwatch’s blood pressure measurements are intended for daily health reference rather than precise medical diagnosis.
To help you use the blood pressure monitoring feature effectively, please follow these guidelines:
- Stay still and relax your arm before taking measurements. Avoid intense physical activity, emotional fluctuations, alcohol consumption, or smoking, as these can affect blood pressure.
- Ensure that the sensor is in close contact with your wrist and that your wrist is at heart level during the measurement.
- Perform measurements in a stable and comfortable environment. Avoid unfavorable conditions such as strong light, extreme temperatures, or high humidity.
- For consistent results, measure at the same time each day under similar conditions. Keep the sensor clean and unobstructed, and sit quietly for at least five minutes before measuring to stabilize your body.
Although the smartwatch’s blood pressure monitoring function has undergone rigorous laboratory testing and clinical validation during development, its convenience and wearable design come with limitations compared to professional medical-grade blood pressure monitors. If you require highly accurate readings, we recommend using a calibrated professional medical blood pressure device.
We deeply regret any dissatisfaction caused by this experience and remain committed to improving our product to enhance measurement accuracy. If you have any further questions or need assistance, please feel free to contact us. We are here to help!
Automatic Dialing+
Regarding the issue of your smartwatch automatically dialing, it may be due to a system software malfunction. You can resolve this by restarting the device.
If you have any other questions or need further assistance, please feel free to contact us anytime.
Unresponsive Touchscreen+
Regarding the unresponsive touchscreen on your smartwatch, it may be caused by static interference. You can try the following solutions:
- Place the watch in a stable environment and let it sit overnight before attempting to use the touchscreen again.
- Turn off the watch and restart it.
- Perform a factory reset.
Our smartwatches feature a metal casing, which can easily accumulate static electricity in dry environments. Additionally, friction between the watch and clothing or skin may generate static, leading to touchscreen issues. Rest assured, this phenomenon typically does not affect the overall functionality of the smartwatch.
If you have any other questions or need further assistance, please feel free to contact us at any time.
Caller Name Not Displayed+
Regarding the issue of caller names not being displayed on your smartwatch, please ensure that the app has been granted permission to access your phone's contacts when connecting the watch. Additionally, follow the steps below to sync your phone’s contact information with the smartwatch:
For iOS:
- Open the Settings app and tap Bluetooth.
- Find your smartwatch’s Bluetooth device (e.g., K61Pro) and tap the button on the right to access the detailed settings page.
- Enable Sync Contacts to allow the smartwatch Bluetooth to share your phone's Favorites, Phone Favourites, and All Contacts.
For Android:
- Open the Settings app and tap Bluetooth.
- Find your smartwatch’s Bluetooth device (e.g., K61Pro) and tap the button on the right to access the detailed settings page.
- Enable Share Contacts to allow the smartwatch Bluetooth to sync All Information from your contacts.
If you have any further questions, please don’t hesitate to contact us. We highly value your experience and will do our best to assist you with any issues.
Stiff Nylon Strap+
The strap for this smartwatch is made of lightweight nylon material, offering excellent tensile strength and durability. It features an innovative high-density weaving process that enhances the strap’s durability while ensuring structural stability.
When first used, the new strap may feel slightly stiff due to the material’s properties and may not fully conform to the shape of your wrist. However, with extended wear, the strap will gradually become softer and more comfortable. Additionally, adjusting the strap’s tightness can help improve the overall wearing experience.
We value your feedback highly and are currently working with our supplier to explore upgrades to the stitching process in future production, aiming to deliver a more comfortable product. If you still experience discomfort after wearing the strap for some time, please feel free to contact us. We would be happy to provide additional support and solutions.