FAQs About Your Package

Megalith watch Shipping & Delivery:

Most orders are shipped within 2 days and arrive within 15-20 business days . You will receive a confirmation email with tracking info upon shipment.

Please note that:The delivery time for packages sent to India will be 28-48 days, because the impact of the COVID-19. There are just a few people working at Indian customs, and it is difficult to clearance the items,  so the delivery time will be longer.

If it can't work to track the package by click the tracking link, please fill the track number on this website to track it :https://www.17track.net/en

Package Shipped from：

No. 106, Fengzedong Road, Nansha District
Guangzhou Guangdong
510000
CN

Can I change the shipping address after I order Megalith watch?

We will be happy to change the shipping address for you order! Please email our Customer Care team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions. 

Can I cancel the order after I paid?

We will be grad to help you to cancel the order. Please feel free to contact us as soon as possible if you want to cancel the order. It would be easy to cancel the order before the item is shipped.

But if the item have been sent out, sorry that we can't cancel the order. Please contact us when you have any problem.

What should I do when my Megalith watch package says delivered, but I don't receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

What is covered under Megalith watch warranty ?

Your watch carries a 1- year warranty against any defect of manufacturing. The warranty is no valid in case of accident. 

Return & Refund Policy on Megalith watch website:

1. Email to customer service (support@megalithwatch.com)  including: 
   *order number; 
   * the question you want to solve together with the picture of products if necessary 
2. The return shipping address will be sent to you in an email and we will take care of it right away. Please ship the items back to the address we send to you.
3. Please check your spam folder first if you haven't received our letter. Don’t let our emails get lost in your spam folder. Please add us to your contact list.
4. After receive all the return items, refunds will be reimbursed back to your original account within 3 days.