Frequently Asked Questions

If you want to choose to pay for rush, please contact us before the package is sent out.

MEGALITH will send a shipping email when the package is shipped.

Most orders will take 10-15 days to arrive to European and American countries, shipping time differ from country to country.

If it can't work to track the package by click the tracking link in the shipping email, please copy the track number and track it on 17TRACK website:

Package Shipped from China.

We will be happy to help ! Please email our customer service with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions. 

We will be grad to help you to cancel the order. Please feel free to contact us as soon as possible if you want to cancel the order. It would be easy to cancel the order before the item is shipped.

But if the item have been sent out, sorry that we can't cancel the order. 

Sometimes USPS tracking information can be inaccurate, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

The Megalith watch carries a 1- year warranty against any defect of manufacturing. The warranty is no valid in case of accident. 

1.Email to customer service (  including: 
*order number; 
* the detail about the problem, together with the picture of products if necessary 

2.The return shipping address will be sent to you in an email after we have learn about it.

3.Please check your spam folder first if you haven't received our letter. Don’t let our emails get lost in your spam folder. Please add us to your contact list.

4.After receive all the return items, refunds will be reimbursed back to your original account within 3 days.

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